As Europe's leading Energy Services Company, and in accordance with Veolia Sustainable Development Charter, Dalkia is dedicated to enhancing the quality of life with services that play a critical role in protecting the environment. This is what we do every day, working closely with customers at more than 100,000 public and commercial buildings, industrial facilities and residential complexes around the world.

To constantly keep our customers satisfied, Dalkia has built management systems based on continuous improvement. These improvements has created a firm foundation from which Dalkia has confidently and assertively embarked on the seeking new and better ways of integrating sustainable development priorities into every aspect of business, thereby contributing to the commitments expressed by the Veolia.

Dalkia's management system is designed to encourage:

• customer focus,
• innovation,
• the ability to foresee change (particularly in the regulatory environment), and
• deeper involvement of our partners.

Employing these principles will enable Dalkia to continue to improve both the quality of service and the social and environmental aspects of our business.

In a global marketplace where our businesses play a critical role in meeting these commitments provide powerful competitive advantages as we pursue out growth and greater guarantee of our own long-term viability.