Mission, Vision and Values
Dalkia Values
Clear roles and responsibilities:
Responsibilities and accountabilities for all employees are recorded in Position Descriptions. Each employee has a responsibility to strive to achieve the requirements as outlined in the Dalkia Values:
- Honour our commitments at all times
- Listen, understand, anticipate and adapt
- Build solid, lasting partnerships
Customer Focus
- Consistently achieve our obligations
- Always strive to improve and exceed expectations
- Never compromise on health & safety and the environment
Service Excellence
- Always work as a team, pooling knowledge and experience
- Make clear commitments to personal development & training
- Ensure merit is the only key to success
People Oriented
- Encourage ideas and new / fresh thinking
- Continuously search for new added value solutions
Innovation
- Set challenging objectives designed to stretch expectations
- Total commitment to achieving all established goals