I. How we handle email and "contact us" messages

1. This privacy policy covers this web-site.

2. We reserve the right to retain the content of any email or "Contact us" form or other electronic messages that we receive. Any personal data contained in those messages will only be used or disclosed in ways set out in this policy.

3. Dalkia and our service providers monitor electronic messages for various purposes including compliance, auditing and maintenance of our systems or where email abuse is suspected.

II. Use of Information

1. We will only use the information you provide in on-line action requests to enable us to process the request.

2. We do not sell or transfer any personal information outside Dalkia, except where this information is necessary for third parties to provide you with the information required or complete the action requested.

3. We keep collected data in a secure database. If you have opted to receive future communications from Dalkia, we retain your data only for this function.

III. Cookies

1. Like many major websites, the Dalkia Website may use "cookies" to store some information on computers accessing the Website. These cookies are used for a variety of purposes - to recognise a computer which has previously visited this Website or to customise the Website according to user preferences and site behaviour. Cookies may also be used to manage security and store information about the type of browser being used.

2. Users can erase cookies from a computer's hard drive, block cookies, or choose to receive a warning before a cookie is stored. This may impact certain website functionality.

VI. Data Protection

1. By supplying us with information you confirm that you do not consider use of your information in accordance with this Privacy Statement to be a breach of any of your rights under the Privacy Act 1988 (Cth).

2. By entering information on forms or providing us with any personal information you are consenting to us processing that data for our own business use and holding it on our server.

3. If we are requested by the police or any regulatory or governmental authority investigating suspected unlawful activities, to provide your personal details and/or information concerning your activities whilst visiting this site, we are obliged to do so

VII. Security

We take all reasonable steps to protect the integrity of our data. Internet transmission and server security cannot be totally guaranteed and we cannot accept liability for loss of data as the result of misuse, unauthorised access, modification or disclosure.

VIII. Changes to Privacy Policy

The Internet and data privacy best practice are constantly developing. We therefore reserve the right to change this policy at any time and if we do so will place an updated version on this page. Please do keep a check on this page to be informed of any changes